Shipping / payment information
Delivery of products purchased
1 Deliveries are made in Italy, Spain, Portugal, France, Germany, Austria, Holland, Belgium, Luxembourg.
2 The delivery times identified in the order form are indicative and are not binding. For each product, the delivery time may vary and depends on the destination. The holder can not be held responsible for damages suffered by the user due to delays in delivery.
3 The ordered products will be sent to the postal address specified by the user in the order form.
4 Upon delivery of the products to the courier, an e-mail confirming the shipment will be sent to the user, indicating the tracking number through which he will be able to check the status of the shipment in the dedicated section of the Website / Facebook page.
5 Deliveries will be made by UPS courier from Monday to Friday, during normal office hours, excluding national holidays. IMAGE of A.R. reserves the right to use other carriers and / or to use different delivery methods.
6 Delivery is considered completed when the product is made available to the user at the delivery address specified in the order form.
7 In case of non-delivery due to the absence of the recipient at the address specified in the order form, the courier will leave a postcard to certify the delivery attempt. After two failed delivery attempts, the package will go "in storage". As soon as the package goes "in stock", IMAGINE di A.R. will contact the user in order to unlock the stock and make sure that the package is delivered as soon as possible. In the case in which also the attempt of delivery following the contact of IMAGINE of A.R. empty or in case the user does not respond to the contact attempt, the package will be sent back to IMAGE by A.R. and the user will be notified of this circumstance by e-mail. The user acknowledges that, after thirty (30) days from when the package is sent back to IMAGE by A.R., the contract will be considered terminated and the purchase order canceled pursuant to art. 1456 c.c. Resolved the contract, IMAGINE of A.R. will refund the total amount paid by the user, minus the costs of delivery of the unsuccessful product and of the stock. The termination of the contract and the amount of the reimbursement will be communicated to the user by e-mail. The refund amount will be credited to the payment method used by the user for the purchase.
8 In the event that, before the end of the thirty days, the user requests to receive the purchased product again, IMAGINE di A.R. will proceed to the new delivery, upon charge, in addition to the costs of the same, the costs of returning the product to IMAGINE of A.R.
9 In the event that the purchased product is not delivered or is delivered late, the user can lodge a complaint with IMAGINE of A.R. that will examine the complaint and, where it appears that the non-delivery or delay in delivery are attributable to IMAGINE di A.R. and are not due to chance or force majeure, without prejudice to the possibility for the user to make use of the ordinary means of protection made available to him by law:
• in the case of non-delivery, IMAGINE of A.R. will refund the total amount paid by the user, consisting of the purchase price, shipping costs and any other additional cost, immediately, and in any case within the term of thirty days from the day on which the user is notified of the outcome of the complaint;
• in case of delivery with a delay of more than twenty days, if the user wants to keep the purchased product, IMAGINE di A.R. will refund the shipping costs paid by the user immediately, and in any case within the period of thirty days starting from the day on which the user is informed of the outcome of the complaint. However, if the user does not want to keep the purchased product, IMAGINE di A.R. will refund the total amount paid by the user, consisting of the purchase price, shipping costs and any other additional cost, immediately, and in any case within the term of thirty days from the day on which the user is notified of the outcome of the complaint. In all the above cases, the refund amount will be communicated to the user by e-mail and credited to the payment method used by the user for the purchase. Possible delays in crediting may depend on the bank, the type of credit card or the payment solution used.
10. It is up to the recipient to check the conditions of the product that has been delivered to him. In the case of
the package shows evident signs of tampering or alteration, the user must accept the delivery with reserve and promptly notify IMAGINE of A.R ..
*The following page has been translated with google translate. Please refer to the Italian language.